Privacy Policy

01Introduction

Surge Media LLC ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website surgemedia.dev or interact with our services.

02Company Information

Surge Media LLC
New Jersey, USA
Email: dillon@surgemedia.dev
Phone:
Website: https://surgemedia.dev

03Information We Collect

We collect the following categories of information:

Information you provide:

• Full name
• Phone number
• Email address
• Mailing address
• Business information
• Any messages or inquiries you send us

Information collected automatically:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Cookies and similar tracking technologies
• Referral source

04How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested services
• Send marketing communications (with your consent)
• Improve our website and services
• Analyze usage patterns
• Comply with legal obligations
• Prevent fraud and protect our rights

05SMS / Text Messaging Communications

What Information We Collect via SMS Opt-In

When you submit a form on this website or any Participating Business's lead form, we may collect: your name, phone number, email address, mailing address, message content, and the details of your service inquiry. Technical metadata (date, time, IP address) is also recorded.

How We Use This Data

We use the information you provide solely for the following purposes: responding to inquiries, sending SMS updates, and service delivery. Specifically:

• Responding to inquiries, connecting you with the Participating Business you contacted and answering your service questions
• Sending SMS updates, appointment reminders, customer service messages, and (with your consent) promotional offers
• Service delivery, fulfilling, supporting, and following up on the service you requested
• Complying with applicable legal and carrier-compliance obligations

SMS Opt-In Specifics

By providing your phone number through our website forms or any opt-in process and affirmatively checking an SMS consent box, you consent to receive SMS text messages from Surge Media LLC and its Participating Businesses related to your inquiry, our services, and related communications.

• Consent is collected through an unchecked checkbox shown alongside the consent disclosure, opting in is never required to submit a form
• Message types you may receive: transactional, appointment reminders, customer service, and promotional
• Message frequency varies. A typical user receives 1–8 SMS messages per month
• Msg & data rates may apply.
• Reply STOP to unsubscribe at any time. Reply HELP for help, or contact us at dillon@surgemedia.dev ·

Cookies & Tracking

Our website uses cookies and standard web tracking pixels (including the Meta Pixel and Google Analytics) to measure website performance and ad effectiveness. These cookies do not collect phone numbers or SMS opt-in data. You can control cookies through your browser settings.

Data Security

We use industry-standard security measures to protect your information, including encrypted data transmission (TLS), secure cloud-based storage with restricted access controls (Supabase, Twilio), and routine security audits. While no system is guaranteed entirely secure, we take reasonable steps to safeguard your data against unauthorized access, alteration, or disclosure.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your information from our systems
• Opt out of SMS communications at any time by replying STOP to any message
• Opt out of any other communications by emailing dillon@surgemedia.dev

Third-Party Sharing (SMS Opt-In Data)

SMS opt-in information, including your mobile phone number and SMS consent, is never shared or sold to third parties. No mobile information or SMS opt-in data is sold, rented, or shared with any third party or affiliate for their own marketing or promotional purposes.

We do not share SMS opt-in data, mobile information, or phone numbers with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors who support our services is permitted.

All other categories of personal information exclude text messaging originator opt-in data and consent, this information will not be shared with any third parties for marketing purposes.

06How We Share Your Information

We may share your information with:

• Service providers: Hosting providers, email service providers, CRM platforms, payment processors who help us operate our business
• Clients: If you submit a lead form on a campaign we manage for one of our clients, your information is shared with that client for the purpose of fulfilling your service request
• Legal compliance: When required by law, court order, or government regulation
• Business transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

07Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Personalize content and ads
• Measure ad campaign performance (Meta Pixel, Google Analytics, etc.)

You can control cookies through your browser settings.

08Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

09Your Rights

For California residents (CCPA):

• Right to know what personal information we collect
• Right to request deletion
• Right to opt out of the sale of personal information (we do not sell)
• Right to non-discrimination

For EU/UK residents (GDPR):

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object

To exercise any of these rights, email dillon@surgemedia.dev.

10Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

12Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

13Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top reflects the latest version.

14Contact Us

For questions about this Privacy Policy or to exercise your rights: